TALENT MANAGEMENT PRACTICES AND EMPLOYEE PERFORMANCE IN NIGERIA’S BANKING INDUSTRY

Abstract

This study explored the relationship between talent management and employee performance in Nigeria’s deposit money banks. To achieve this, the research critically reviewed theoretical, conceptual, and empirical literature on talent management and employee performance. The study targeted a population of 350 employees from 27 banks, using Taro Yamane’s formula to derive a sample size of 187 respondents. Data were collected using a structured questionnaire based on a five-point Likert scale and analyzed using descriptive statistics for univariate analysis and Pearson’s product-moment correlation coefficients, facilitated by the Statistical Package for the Social Sciences (SPSS). The findings revealed significant positive relationships between talent acquisition, training and development, and performance management and both service delivery and customer satisfaction in the Nigerian banking sector. Based on these findings, it was recommended amongst others that banks should prioritize the development of comprehensive talent management strategies that can improve employee performance.