KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: A MODERATING ROLE OF TECHNOLOGICAL INFRASTRUCTURE OF MULTINATIONAL CORPORATIONS IN NIGERIA

Abstract

This work examined the influence of knowledge management on organizational performance: A Moderating role of technological infrastructure of multinational corporations in Rivers State, Nigeria. The study revealed that knowledge management tools application such as social media tools application, video tools application, acquisition/preservation tools application n, and competence networks application influence measures of organizational performance such as improved production, improved market share, and client/shareholder satisfaction. The study concluded that increase in knowledge management tools application brings about corresponding improvements in the organizational performance of multinational corporations. Consequently, the study recommended among other things that all administrative offices should be equipped with functional state of the art desktop/laptop computer system, and other digital office resource to enhance the quality and speed of data processing across administrative offices.