DIGITAL INFRASTRUCTURE AND ORGANIZATIONAL PERFORMANCE OF FIRST BANK PLC, IN RIVERS STATE

Abstract

The study examined the relationship between digital infrastructure and organizational performance
of First Bank Plc in Rivers State. The purpose of the study was to examine the extent which
dimensions of digital infrastructure such as provision of internet service, bank application and end-
users devices relate to organizational performance such profitability, service delivery and
reputation. The explanatory cross sectional survey research design was adopted which
necessitated the test of hypotheses. The population of the study consisted of 100 managers from
First Bank Plc Bank resident in Rivers State while 80 respondents were chosen as sample size
using Krejcie and Morgan sample size Determination Table of 1970. Copies of questionnaires were
administered by the researcher while 76 copies retrieved. Spearman Rank Order Correlation
Coefficient was employed to test hypotheses. Findings revealed that there is a significant
relationship between digital infrastructure is a key to enhancing performance among banking
institutions as long as digitalization has come to stay as an unavoidable business environment.
The study recommended among others that First Bank Plc should ensure 24 hours effective
functional internet services to ease banking process; First Bank Plc should improve their banking
application to guarantee customer banking at their convenient