TROUBLE SHOOTING SKILL AND ADMINISTRATIVE MANAGER JOB PERFORMANCE IN PUBLIC TERTIARY INSTITUTIONS IN RIVERS STATE

Abstract

This study examines the relationship between trouble shooting skill and administrative manager job performance in public tertiary institutions in Rivers State. The objective of the study was to examine the extent of relationship between trouble shooting skills and administrative manager job performance in terms of information dissemination, timey task accomplishment and record management. Four research questions and ten hypotheses were formulated to guide the study. The study adopted the explanatory cross-sectional survey research design with a population of 821 administrative mangers in 8 public tertiary institutions in Rivers State. The sample size of the study was two hundred and sixty-nine (269) respondents which was obtained using the Taro Yamene Formula. Questionnaire developed on a 4-point rating scale was used to elicit data from respondents. Out of 269 copies of the questionnaire  administered, a total of 229 copies were retrieved. Mean and standard deviation were used for the univariate analysis; Spearman Rank Coefficient Correlation was used for the bivariate analysis while the multivariate analysis was done using Partial Correlation. SPSS version. The analysis revealed that trouble shooting skill  has significant positive relationship with Administrative Manager job performance in public tertiary institutions in Rivers State. Hence it was concluded that since all the dimensions of digital communication skill enhances administrative manager job performance in public tertiary institutions in Rivers State. The study recommended that Management should provide regular hands-on computer trainings and upgrade their technological infrastructure to increase Administrative Managers’ digital access and familiarity with digital practices.