Chapter 7: Overview of Office Information System as A Component of Management Information System

Abstract

In an age where businesses and virtually every  human activity requires digital information and communication tools, business offices are investing heavily various Management Information Systems Categories  (MISCs) such as Executive Information System (EIS), Marketing Information System (MkIS), Business Intelligence System (BIS), Customer Relations Management Systems (CRMSs), Sales Force Automation Systems (SFASs), Transaction Processing Systems (TPS), Knowledge Management Systems (KMSs), Human Resource Management Systems (HRMSs), and Supply Chain Management Systems (SCMS) (Laudon and Laudon, 2013; May Business School, 2019). It is also pertinent to note that the term Management Information System is not limited to digital information tools; it encompasses all the processes involved maximizing the human, informative and other material resources of an organization (Bandu, 2017). Management Information Systems of business offices are often linked to parent or basic information capturing and processing tools used in various offices, units, departments and divisions of an organization. The various digital tools specially designed to capture, collect, organize, store, display, and relay relevant data in each of the offices or area of operation are known as Office Information Systems (OISs).