ROLE CLARIFICATION AND EMPLOYEE ADAPTIVE PERFORMANCE IN AIRLINE OPERATORS IN RIVERS STATE

Abstract

This study examined the relationship between role clarification and employee adaptive performance in airline operators in Rivers State, with particular focus on learning and creative thinking. The study was motivated by persistent challenges of role ambiguity in Nigerian airline operations and its implications for service delivery and competitiveness. A correlational survey design was employed, with a population of 412 employees across four airline operators in Rivers State. A sample size of 202 was determined through proportionate stratified random sampling. Data were collected through a structured questionnaire, validated by subject experts, and tested for reliability. Descriptive and inferential statistical tools, including Pearson Product Moment Correlation, were applied to analyze the data. Findings revealed significant positive relationships between role clarification and both learning and creative thinking. The study concluded that role clarification is a key driver of adaptive performance, enabling employees to acquire new knowledge and apply creativity in addressing work challenges. It recommended that airline operators institutionalize structured role clarification mechanisms and enhance open communication systems to strengthen employee adaptability and innovation.