EMOTIONAL INTELLIGENCE AND EMPLOYEE RECOGNITION OF BANKS IN RIVERS STATE

Abstract

This study investigated the influence of emotional intelligence on employee recognition of banks in Rivers State. The study revealed that emotional intelligence, manager self-management, manager social awareness influence trust, employee recognition and perceived organisational support of the deposit money banks in Rivers State. Conclusively, the study affirmed that adoption and development of emotional intelligence by managers of banks will contribute substantially towards enhanced or positive organisational climate. It was recommended, among other things, that bank managers endeavor to improve in their self-awareness and self-management skills to facilitate a positive climate where employees feel valued, receive essential support and get emotionally and psychologically energised to contribute their best towards the attainment of desired organisational outcomes.