AMADI, L.; EKUBO, M. B. INNOVATIVE CUSTOMER CARE SERVICES AND CUSTOMER RETENTION IN THE TELECOMMUNICATION INDUSTRY IN NIGERIA. BW Academic Journal, [S. l.], 2021. Disponível em: https://www.bwjournal.org/index.php/bsjournal/article/view/305. Acesso em: 17 aug. 2026.