DR. DUMO NKESI OPARA; PAUL, TAMUNOKUBIE. E-RECORDS MANAGEMENT CAPACITY AND JOB PERFORMANCE OF CUSTOMER SERVICE AGENTS IN AIRLINES IN PORT HARCOURT. BW Academic Journal, [S. l.], p. 113–120, 2024. Disponível em: https://www.bwjournal.org/index.php/bsjournal/article/view/1960. Acesso em: 21 jun. 2026.